Modern WordPress uses a block-based editor that makes it easy to create beautifully formatted knowledge base articles. Heroic Knowledge Base is fully compatible with WordPress blocks, allowing you to create rich, engaging content.
Understanding WordPress Blocks
WordPress blocks are individual content elements that you can combine to build your articles. Each block serves a specific purpose and can be customized to match your needs.
Common Block Types
| Block Type | Purpose | Use Case |
|---|---|---|
| Paragraph | Regular text content | Article body text |
| Heading | Section titles | H2, H3, H4 headings |
| List | Bulleted or numbered lists | Step-by-step instructions |
| Table | Structured data | Feature comparisons, specifications |
| Quote | Highlighted text | Testimonials, important notes |
| Image | Visual content | Screenshots, diagrams |
| Code | Code snippets | Technical examples |
Creating Proper Heading Structure
Proper heading structure is essential for both readability and SEO. Use headings hierarchically:
Heading Hierarchy
- H2: Main sections of your article
- H3: Subsections within H2 sections
- H4: Further subdivisions when needed
Example Structure
Here’s an example of proper heading structure:
- H2: Introduction to Knowledge Bases
- H3: What is a Knowledge Base?
- H3: Benefits of Knowledge Bases
- H4: Reduced Support Costs
- H4: Improved Customer Satisfaction
- H2: Getting Started
- H3: Installation Steps
Using Tables Effectively
Tables are excellent for presenting structured information. Use them for:
- Feature comparisons
- Step-by-step procedures
- Specifications and requirements
- Data organization
Table Best Practices
When creating tables:
- Keep tables simple and focused
- Use clear column headers
- Limit the number of columns
- Ensure tables are mobile-responsive
Incorporating Quotes and Callouts
Quotes and callout blocks help highlight important information. Heroic Knowledge Base includes special message blocks that make it easy to draw attention to tips, warnings, and important notes.
When to Use Quotes
- Customer testimonials
- Important warnings
- Key takeaways
- Expert insights
Heroic Knowledge Base has been instrumental in reducing our support ticket volume by 45%. The instant search feature alone has transformed how our customers find information.
— Sarah Johnson, Support Manager
Message Blocks
Heroic Knowledge Base includes specialized message blocks for:
- Tips and best practices
- Warnings and cautions
- Success messages
- Information callouts