Effective organization is crucial for a successful knowledge base. Well-organized content helps users find information quickly and reduces frustration. This guide covers best practices for structuring your knowledge base categories and articles.
Category Structure Best Practices
Your category structure should reflect how users think about your product or service. Consider organizing by:
User Journey
Organize categories to match the user’s journey:
- Getting Started
- Basic Usage
- Advanced Features
- Troubleshooting
Topic-Based Organization
Group related content by topic:
| Main Category | Subcategories |
|---|---|
| Account Management | Login, Settings, Billing |
| Product Features | Installation, Configuration, Usage |
| Support | FAQ, Troubleshooting, Contact |
Using Subcategories Effectively
Subcategories help break down large topics into manageable sections. Heroic Knowledge Base supports unlimited category levels, allowing you to create deep hierarchies when needed.
When to Use Subcategories
- When a category has more than 10-15 articles
- When articles naturally group into distinct topics
- When users need to drill down into specific areas
Subcategory Guidelines
Keep these guidelines in mind:
- Limit nesting to 2-3 levels deep
- Ensure each subcategory has at least 3-5 articles
- Use clear, descriptive names
- Avoid creating too many subcategories
Article Organization
Within each category, organize articles logically:
Article Ordering Options
Heroic Knowledge Base offers multiple ways to order articles:
- Manual: Drag and drop to customize order
- Alphabetical: Automatic A-Z sorting
- Date: Newest or oldest first
- Popularity: Most viewed articles first
- Custom: Define your own ordering logic
Using Tags Effectively
Tags provide another way to organize and connect related content. Use tags to:
- Link related articles across categories
- Enable tag-based filtering
- Improve search functionality
- Create topic collections