We have an API that you can connect to, and if your organization has software developers that can work with ours to customize our data platform, we can set up […]
Kate
Archives: FAQs
Why don’t your kits include tests for nitrites/nitrates?
Just like with phosphates, this is another parameter where the tests we’ve tried aren’t sensitive enough unless you’re in a pollution event. Probes we’ve seen don’t seem very sensitive, and […]
Why can’t I test for E. coli?
For optimal results, E.coli tests require an incubator. We don’t currently sell supplies that test for E.coli, but we may one day. Learn more about E.coli here. If you’re looking […]
Why don’t your kits include tests for phosphates (phosphorous)?
We encourage our testers to browse our affiliate Tap Score’s testing services, which include products for phosphates! We are currently conducting research involving tests for high level phosphates, but have […]
The Water Rangers app isn’t working for me. What should I do?
Oh no! We know how frustrating this can be, and we’re so sorry you’re experiencing this. First, we recommend that you try deleting the app from your phone and re-installing […]
Can I get a discount if I’m planning on buying several testkits?
Yes! We offer a bulk discount of 5% off when you order 10 or more of our Freshwater Explorer testkits or Compact Freshwater testkits, and 10% off when you order […]
Who owns the data I share?
When you upload data to our platform, you are agreeing to our terms of service. If you choose to share your data on our platform, you remain the owner of […]
How can I change a mistake in the observation of someone in my group?
The administrator of your group has the power change observations from other members. It’s a great way to do quality assurance of your own data. If you are the administrator […]
Can I create a profile for the group I belong to?
You certainly can! You can learn all about creating a group here. It’s a great way to let people know your testing protocol and manage different testers in your group. […]
How accurate is the equipment in your testkits?
Every item in our testkits has been carefully researched. We’ve compared them to other available items on the market to make sure we have the most reliable and user friendly […]